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Home ::  Shipping & Returns

Shipping & Returns

Shipping & Returns

When your order is dispatched, our Customer Service will send you the tracking number, and you can track your order by EMS or DHL website. If you want wholesale, please contact our customer service, to meet your needs. Make sure you are at home when the package reaches your home. Or your order will send back to your local post office, then please feel free to contact your local post office to get the package.

return Policy

In our shop, your complete satisfaction is our top priority, we offer the return and exchange instruction. Before you want to return goods, please contact us via email to discuss the problem you are having first. Below are details of return policy of our online store.

If for some reason you were not satisfied with an item, you can return it and demand a refund. Go back to us within 7 days (from the date of receipt). Non - defective items must be returned in their original, undamaged packaging and must be in unused condition. All returned merchandise is subject to a 35% cancellation fee (the shipping fee and bank commission). We are not responsible for return shipping fee. Hope you can understand.

Exchange Policy

If the products you get do not fit you perfectly, or you do not like the style after you get it, and ask for exchange, ensure that all returpostersom must maintain its original state do not wear, adaptation or wash, and all tags attached. And you should pay for the returning shipping fee. When we receive the package, we will prepare for the delivery and re-send new products in 24-48 hours.

order Cancellation

If you want to cancel the order, please notify us by e - mail directly, but according to our Tory Burch policy you have to pay 5% cancellation fee for bank repayment leave fee. But if the order is shipped, we can not cancel for you. Hope you understand. If we have sent the order, we can not accept cancellation. And you still want to quit, you need to pay our lose. So do not hesitate to contact our customer service if you have any idea about the order, they will deal with your questions patiently, and do their best to satisfy your needs. Thank you!

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